Learning how to listen improves relationships, conversations, and comprehension. Discover and practice techniques for invaluable communication skills. What is really going on at the heart of a conflict? Learn about uncovering underlying issues and interests and how to foster meaningful conversation. Objectives: · To examine and practice active listening skills · To explore the role…

Course objectives: · Explore conflict dynamics & active listening · Gain a basic understanding of the interest-based conflict model · Learn best practices for self-de-escalation & de-escalation of others · Practice conflict resolution skills for peaceful problem solving A ll training materials will be provided. Training facilitated by Wenatchee Valley DRC. Registration fee supports the…